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Everything you need to know about returns

Did you change your mind? Maybe the color doesn’t match your decor? Maybe our cleaning spray didn’t work on the stain you had in mind? No worries! 1000's of cats and their parents love their Hepper products, but if you and your pet are not one of them, it’s OK!

Click to contact us with your return request, order number, and the website name. Or if you’d prefer, email hi@hepper.com directly.

Return Info

  • Hepper accepts returns of products purchased at Hepper.com or Amazon.com within 30 days of your order delivery date.
  • Within 30 days of your purchase contact us so that we know you would like to return your item(s). Don’t forget: the email address is hi@hepper.com!
  • We’ll let you know the next steps.

If it’s been more than 30 days, we’re reasonable here - just email us and we can work something out!

Even if you’re sure about a refund, please chat to us. At Hepper, we know that making your pet home the perfect place isn’t easy. We relish any opportunity to talk to anyone and everyone about how our products can be better, to make your life better.