Returns
Everything you need to know about returns
Did you change your mind? Maybe the color doesn’t match your decor? Maybe our cleaning spray didn’t work on the stain you had in mind? No worries! 1000's of cats and their parents love their Hepper products, but if you and your pet are not one of them, it’s OK!
Click to contact us with your return request, order number, and the website name. Or if you’d prefer, email hi@hepper.com directly.
Return Info
- Hepper accepts returns of products purchased at Hepper.com or Amazon.com within 30 days of your order delivery date.
- Within 30 days of your purchase contact us so that we know you would like to return your item(s). Don’t forget: the email address is hi@hepper.com!
- We’ll let you know the next steps.
If it’s been more than 30 days, we’re reasonable here - just email us and we can work something out!
Even if you’re sure about a refund, please chat to us. At Hepper, we know that making your pet home the perfect place isn’t easy. We relish any opportunity to talk to anyone and everyone about how our products can be better, to make your life better.
What our customers say
K
Review by
Karla M.
Verified Buyer
5 out of 5 stars
Review stating Well built but too small
Great bed but too small for my fat cats! Out of 6 cats, I have 1 that's small enough to use but she's not interested in it yet. I love the color, its sturdy and attractive. It would be nice if it came in a larger size for the big…
on Hepper Pod Cat Bed
M
Review by
Mark T.
Verified Buyer
5 out of 5 stars
Review stating My second hepper pod
My cat Eli loved his brown Hepper pod so much I had to get him a second grey pod for Christmas, he utilizes both depending what room he wants to snooze in.
on Hepper Pod Cat Bed
M
Review by
Maarit L.
Verified Buyer
5 out of 5 stars
Review stating Great food dish
NomNom looks great, it is easy to clean, crumbs stay on the tray, and cats love it.
on Hepper NomNom Cat Bowl
C
Review by
Cindy A.
Verified Buyer
5 out of 5 stars
Review stating The best
Little spaceship pod. Sturdy, attractive, high quality liner, loved by Fluffy. Rather than climb into it, she flies into it like Supergirl. Perfect cave, the height is just right too.
on Hepper Pod Cat Bed
N
Review by
Neil H.
Verified Buyer
5 out of 5 stars
Review stating Need larger version
Well made but too small for our 3 kitties. Either a larger size needed or a modification kit to raise top.
on Hepper Pod Cat Bed
S
Review by
S F.
Verified Buyer
5 out of 5 stars
Review stating Loving the Hepper Pod Cat Bed
Two of my three cats love the Hepper Pod Cat Bed. They seem to take turns using it. And it's beautiful to look at, too.
on Hepper Pod Cat Bed
C
Review by
Catherine G.
Verified Buyer
5 out of 5 stars
Review stating Great!.
Easy to assemble, and clean. Wonderful to look at. Cat loved it….but he's too big to fit. He also has arthritis and cannot curl (so easily or for very long) into a ball. However, we are keeping it for future use. There will be another furry friend for whom the…
on Hepper Pod Cat Bed
C
Review by
Christine M.
Verified Buyer
5 out of 5 stars
Review stating hopper pod cat bed
brilliant buy!! this was a gift for my daughter for her two cats and they both loved them.
on Hepper Pod Cat Bed
L
Review by
Lori S.
Verified Buyer
5 out of 5 stars
Review stating Hepper Cat Bed-Green
My cats love curling up in their new cat bed and since it rests off the floor in these past colder months it was the perfect place for an afternoon nap!
on Hepper Pod Cat Bed
G
Review by
Grateful O.
Verified Buyer
5 out of 5 stars
Review stating Cats love the scratcher
My cats love the scratcher so I wanted to order a couple of refills to have on hand when it needs to be replaced.
B
Review by
Betty B.
Verified Buyer
5 out of 5 stars
Review stating Cozy Cat Cave!
I purchased three, for my three cats. They enjoy their Naps. Nice quality, and very warm, my chubby cat can get into it with the top on, that was my only concern, but it worked out fine....he's about 19-20 lbs...Highly recommend..Thank You!
on Hepper Pod Cat Bed
G
Review by
Georgia C.
Verified Buyer
5 out of 5 stars
Review stating Pod Package is Purr-fect
I bought the Pod for my daughter and her 4 cats. They are not small cats and although I thought the Pod was small when I saw it, it became a favorite snuggle spot for one of her larger cats. (Sometimes he shares it). I also got the green Nom…
C
Review by
Chandra K.
Verified Buyer
4 out of 5 stars
Review stating Cat loves it!
This is the second pod I purchased. It looks nice and doesn't detract from my contemporary style home. My cats just LOVE this thing! The only criticism I have is that the legs are not very sturdy and wobble when I pick up the bed. You also have to be…
on Hepper Pod Cat Bed
M
Review by
Marissa W.
Verified Buyer
5 out of 5 stars
Review stating Best cat house/bed ever
My cat, Kiara, took almost instantly to the Hepper Pod. We put her favorite treats inside, and by the end of that same night, she was snuggled up inside. It is her favorite spot, and I am so glad I bought it. It is definitely expensive, but if you get…
G
Review by
Guest
Verified Buyer
5 out of 5 stars
Review stating No more crumbs to vacuum!
This bowl has made cleaning up after my messy little eaters a snap. I like that the dishes are removable for easy cleaning, too!
on Hepper NomNom Cat Bowl
K
Review by
Karla M.
Verified Buyer
5 out of 5 stars
Review stating Well built but too small
Great bed but too small for my fat cats! Out of 6 cats, I have 1 that's small enough to use but she's not interested in it yet. I love the color, its sturdy and attractive. It would be nice if it came in a larger size for the big…
on Hepper Pod Cat Bed
M
Review by
Mark T.
Verified Buyer
5 out of 5 stars
Review stating My second hepper pod
My cat Eli loved his brown Hepper pod so much I had to get him a second grey pod for Christmas, he utilizes both depending what room he wants to snooze in.
on Hepper Pod Cat Bed
M
Review by
Maarit L.
Verified Buyer
5 out of 5 stars
Review stating Great food dish
NomNom looks great, it is easy to clean, crumbs stay on the tray, and cats love it.
on Hepper NomNom Cat Bowl
C
Review by
Cindy A.
Verified Buyer
5 out of 5 stars
Review stating The best
Little spaceship pod. Sturdy, attractive, high quality liner, loved by Fluffy. Rather than climb into it, she flies into it like Supergirl. Perfect cave, the height is just right too.
on Hepper Pod Cat Bed
N
Review by
Neil H.
Verified Buyer
5 out of 5 stars
Review stating Need larger version
Well made but too small for our 3 kitties. Either a larger size needed or a modification kit to raise top.
on Hepper Pod Cat Bed
S
Review by
S F.
Verified Buyer
5 out of 5 stars
Review stating Loving the Hepper Pod Cat Bed
Two of my three cats love the Hepper Pod Cat Bed. They seem to take turns using it. And it's beautiful to look at, too.
on Hepper Pod Cat Bed
C
Review by
Catherine G.
Verified Buyer
5 out of 5 stars
Review stating Great!.
Easy to assemble, and clean. Wonderful to look at. Cat loved it….but he's too big to fit. He also has arthritis and cannot curl (so easily or for very long) into a ball. However, we are keeping it for future use. There will be another furry friend for whom the…
on Hepper Pod Cat Bed
C
Review by
Christine M.
Verified Buyer
5 out of 5 stars
Review stating hopper pod cat bed
brilliant buy!! this was a gift for my daughter for her two cats and they both loved them.
on Hepper Pod Cat Bed
L
Review by
Lori S.
Verified Buyer
5 out of 5 stars
Review stating Hepper Cat Bed-Green
My cats love curling up in their new cat bed and since it rests off the floor in these past colder months it was the perfect place for an afternoon nap!
on Hepper Pod Cat Bed
G
Review by
Grateful O.
Verified Buyer
5 out of 5 stars
Review stating Cats love the scratcher
My cats love the scratcher so I wanted to order a couple of refills to have on hand when it needs to be replaced.
B
Review by
Betty B.
Verified Buyer
5 out of 5 stars
Review stating Cozy Cat Cave!
I purchased three, for my three cats. They enjoy their Naps. Nice quality, and very warm, my chubby cat can get into it with the top on, that was my only concern, but it worked out fine....he's about 19-20 lbs...Highly recommend..Thank You!
on Hepper Pod Cat Bed
G
Review by
Georgia C.
Verified Buyer
5 out of 5 stars
Review stating Pod Package is Purr-fect
I bought the Pod for my daughter and her 4 cats. They are not small cats and although I thought the Pod was small when I saw it, it became a favorite snuggle spot for one of her larger cats. (Sometimes he shares it). I also got the green Nom…
C
Review by
Chandra K.
Verified Buyer
4 out of 5 stars
Review stating Cat loves it!
This is the second pod I purchased. It looks nice and doesn't detract from my contemporary style home. My cats just LOVE this thing! The only criticism I have is that the legs are not very sturdy and wobble when I pick up the bed. You also have to be…
on Hepper Pod Cat Bed
M
Review by
Marissa W.
Verified Buyer
5 out of 5 stars
Review stating Best cat house/bed ever
My cat, Kiara, took almost instantly to the Hepper Pod. We put her favorite treats inside, and by the end of that same night, she was snuggled up inside. It is her favorite spot, and I am so glad I bought it. It is definitely expensive, but if you get…
G
Review by
Guest
Verified Buyer
5 out of 5 stars
Review stating No more crumbs to vacuum!
This bowl has made cleaning up after my messy little eaters a snap. I like that the dishes are removable for easy cleaning, too!
on Hepper NomNom Cat Bowl
Review by Karla M.
Verified BuyerReview stating Well built but too small
Great bed but too small for my fat cats! Out of 6 cats, I have 1 that's small enough to use but she's not interested in it yet. I love the color, its sturdy and attractive. It would be nice if it came in a larger size for the big…
Review by Mark T.
Verified BuyerReview stating My second hepper pod
My cat Eli loved his brown Hepper pod so much I had to get him a second grey pod for Christmas, he utilizes both depending what room he wants to snooze in.
Review by Maarit L.
Verified BuyerReview stating Great food dish
NomNom looks great, it is easy to clean, crumbs stay on the tray, and cats love it.
Review by Cindy A.
Verified BuyerReview stating The best
Little spaceship pod. Sturdy, attractive, high quality liner, loved by Fluffy. Rather than climb into it, she flies into it like Supergirl. Perfect cave, the height is just right too.
Review by Neil H.
Verified BuyerReview stating Need larger version
Well made but too small for our 3 kitties. Either a larger size needed or a modification kit to raise top.
Review by S F.
Verified BuyerReview stating Loving the Hepper Pod Cat Bed
Two of my three cats love the Hepper Pod Cat Bed. They seem to take turns using it. And it's beautiful to look at, too.
Review by Catherine G.
Verified BuyerReview stating Great!.
Easy to assemble, and clean. Wonderful to look at. Cat loved it….but he's too big to fit. He also has arthritis and cannot curl (so easily or for very long) into a ball. However, we are keeping it for future use. There will be another furry friend for whom the…
Review by Christine M.
Verified BuyerReview stating hopper pod cat bed
brilliant buy!! this was a gift for my daughter for her two cats and they both loved them.
Review by Lori S.
Verified BuyerReview stating Hepper Cat Bed-Green
My cats love curling up in their new cat bed and since it rests off the floor in these past colder months it was the perfect place for an afternoon nap!
Review by Grateful O.
Verified BuyerReview stating Cats love the scratcher
My cats love the scratcher so I wanted to order a couple of refills to have on hand when it needs to be replaced.
Review by Betty B.
Verified BuyerReview stating Cozy Cat Cave!
I purchased three, for my three cats. They enjoy their Naps. Nice quality, and very warm, my chubby cat can get into it with the top on, that was my only concern, but it worked out fine....he's about 19-20 lbs...Highly recommend..Thank You!
Review by Georgia C.
Verified BuyerReview stating Pod Package is Purr-fect
I bought the Pod for my daughter and her 4 cats. They are not small cats and although I thought the Pod was small when I saw it, it became a favorite snuggle spot for one of her larger cats. (Sometimes he shares it). I also got the green Nom…
Review by Chandra K.
Verified BuyerReview stating Cat loves it!
This is the second pod I purchased. It looks nice and doesn't detract from my contemporary style home. My cats just LOVE this thing! The only criticism I have is that the legs are not very sturdy and wobble when I pick up the bed. You also have to be…
Review by Marissa W.
Verified BuyerReview stating Best cat house/bed ever
My cat, Kiara, took almost instantly to the Hepper Pod. We put her favorite treats inside, and by the end of that same night, she was snuggled up inside. It is her favorite spot, and I am so glad I bought it. It is definitely expensive, but if you get…
Review by Guest
Verified BuyerReview stating No more crumbs to vacuum!
This bowl has made cleaning up after my messy little eaters a snap. I like that the dishes are removable for easy cleaning, too!
Review by Karla M.
Verified BuyerReview stating Well built but too small
Great bed but too small for my fat cats! Out of 6 cats, I have 1 that's small enough to use but she's not interested in it yet. I love the color, its sturdy and attractive. It would be nice if it came in a larger size for the big…
Review by Mark T.
Verified BuyerReview stating My second hepper pod
My cat Eli loved his brown Hepper pod so much I had to get him a second grey pod for Christmas, he utilizes both depending what room he wants to snooze in.
Review by Maarit L.
Verified BuyerReview stating Great food dish
NomNom looks great, it is easy to clean, crumbs stay on the tray, and cats love it.
Review by Cindy A.
Verified BuyerReview stating The best
Little spaceship pod. Sturdy, attractive, high quality liner, loved by Fluffy. Rather than climb into it, she flies into it like Supergirl. Perfect cave, the height is just right too.
Review by Neil H.
Verified BuyerReview stating Need larger version
Well made but too small for our 3 kitties. Either a larger size needed or a modification kit to raise top.
Review by S F.
Verified BuyerReview stating Loving the Hepper Pod Cat Bed
Two of my three cats love the Hepper Pod Cat Bed. They seem to take turns using it. And it's beautiful to look at, too.
Review by Catherine G.
Verified BuyerReview stating Great!.
Easy to assemble, and clean. Wonderful to look at. Cat loved it….but he's too big to fit. He also has arthritis and cannot curl (so easily or for very long) into a ball. However, we are keeping it for future use. There will be another furry friend for whom the…
Review by Christine M.
Verified BuyerReview stating hopper pod cat bed
brilliant buy!! this was a gift for my daughter for her two cats and they both loved them.
Review by Lori S.
Verified BuyerReview stating Hepper Cat Bed-Green
My cats love curling up in their new cat bed and since it rests off the floor in these past colder months it was the perfect place for an afternoon nap!
Review by Grateful O.
Verified BuyerReview stating Cats love the scratcher
My cats love the scratcher so I wanted to order a couple of refills to have on hand when it needs to be replaced.
Review by Betty B.
Verified BuyerReview stating Cozy Cat Cave!
I purchased three, for my three cats. They enjoy their Naps. Nice quality, and very warm, my chubby cat can get into it with the top on, that was my only concern, but it worked out fine....he's about 19-20 lbs...Highly recommend..Thank You!
Review by Georgia C.
Verified BuyerReview stating Pod Package is Purr-fect
I bought the Pod for my daughter and her 4 cats. They are not small cats and although I thought the Pod was small when I saw it, it became a favorite snuggle spot for one of her larger cats. (Sometimes he shares it). I also got the green Nom…
Review by Chandra K.
Verified BuyerReview stating Cat loves it!
This is the second pod I purchased. It looks nice and doesn't detract from my contemporary style home. My cats just LOVE this thing! The only criticism I have is that the legs are not very sturdy and wobble when I pick up the bed. You also have to be…
Review by Marissa W.
Verified BuyerReview stating Best cat house/bed ever
My cat, Kiara, took almost instantly to the Hepper Pod. We put her favorite treats inside, and by the end of that same night, she was snuggled up inside. It is her favorite spot, and I am so glad I bought it. It is definitely expensive, but if you get…
Review by Guest
Verified BuyerReview stating No more crumbs to vacuum!
This bowl has made cleaning up after my messy little eaters a snap. I like that the dishes are removable for easy cleaning, too!
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