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PetSmart Review 2024: Info, Pros & Cons

Ashley Bates

By Ashley Bates

petsmart Review

Our Final Verdict

We give PetSmart a rating of 4 out of 5 stars.

PetSmart is your one-stop shop for almost any domesticated animal need. They have various products and services, but you can also buy your new best friend right there in the store, depending on the species you want.

Here, we’ll explain what you could expect when shopping at PetSmart so you can decide if this is a company worthy of your hard-earned dollars. We learned all about this company, so come with us to find out what they’re all about.

PetSmart Reviewed

PetSmart (Photo Credit: Anthony92931, Wikimedia Commons CC BY-SA 3.0)

Who Runs PetSmart Anyway?

PetSmart is a chain supplier that sells and offers products and services to owners. The company was started in Phoenix in 1986 by founder Jim Dougherty. Parent company BC Partners now own it.

Today, PetSmart absolutely thrives in the pet industry, being one of the most readily available pet store chains in the United States.

Who Is PetSmart Best Suited For?

PetSmart is a one-stop shop for many pet needs. They have a wide selection of products and services for reptiles, birds, and other furry mammal companions—PetSmart’s particularly focuses on nutrition, habitats, grooming, and adoption.

Whether you need to pick up a quick bag of pet food or you’re looking for some new supplies, PetSmart has you covered.

Who Might Do Better with a Different Brand?

There are cheaper options available with certain types of products elsewhere, such as Amazon or Chewy. Certain animals might do better with a different brand, especially if you want to care for animals PetSmart doesn’t cover.

Also, if you’re trying to be a little thrifty, the specific price at PetSmart might be more than what you’re really willing to pay.

Discussion of PetSmart

PetSmart is a vital place to some pet owners as it provides all the things they need for their pets daily. The versatility is much appreciated, beating out some competitors with their versatility and availability. PetSmart is a trusted chain showing up in all states across the US.

PetSmart Nutrition

PetSmart offers a wide variety of nutrition for most domesticated pets. Whether your friend is furry, feathery, or scaly, PetSmart has something for them all. PetSmart does not carry products for larger animals like farm life. But they definitely have all the nutrient needs for household pets.

PetSmart Services

PetSmart has several services that vary by location. Some PetSmart locations offer grooming, adoption services, and even certain pet classes. If you are looking for employment, PetSmart also offers grooming training on the job.

In addition to grooming, some PetSmart locations offer boarding services, dog training, vet care, and doggy daycare. PetSmart also offers staff to promote different aspects of care. They also can fulfill prescription diets in some cases.

It is quite a versatile location for general pet care, and we are impressed with the services offered. We cannot say that one size fits all with a subject as it can vary by location. So, if you’re looking for specific services, always check in with your local PetSmart to ensure this is an option.

PetSmart Pet Sales

PetSmart offers smaller animals at almost every location. They have small cage animals, birds, and certain reptiles. A pet professional should be on staff to walk you through every step of the purchase process, including buying supplies for that animal. Unlike some other pet stores, pet sales aren’t the focal point for PetSmart, but they are a huge part of the store’s success. Some common small pets that PetSmart might have in stock include:

  • Parakeets
  • Finches
  • Guinea pigs
  • Rabbits
  • Gerbils
  • Hamsters
  • Mice
  • Snakes
  • Geckos
  • Chameleons
  • Fish

Actual availability will vary depending on the location.

PetSmart Products & Accessories

In addition to dietary categories for domestic pets, PetSmart also carries a wide variety of pet products you need in your everyday life. They have everything from animal housing to restraints to toys. So, you can count on them for entertainment needs and everything in between.

PetSmart offers products in the following categories:
  • Pet toys
  • Pet accessories
  • Pet habitats
  • Bedding
  • Cages
  • Crates
  • Grooming supplies
  • Beds
  • Entertainment

To get a more in-depth look at what types of products PetSmart offers, their website lists the categories under each animal species. It’s super easy to navigate.

A Quick Look at PetSmart

  • Covers nearly every domestic animal
  • Offers grooming services
  • Offers training services
  • Offers boarding services
  • Offers vet services
  • Poor customer service
  • Understaffed in some locations
  • Higher prices than other retailers

What Other Users Are Saying

PetSmart is a thriving chain that doesn’t look to slow down anytime soon. They continue to offer a variety, keeping up with the latest trends and brands. People love the convenience of being able to order from PetSmart both online and in-store.

Also, PetSmart is available to groom your pets and offer supplies, and they typically have a very knowledgeable staff on hand. People are generally happy with PetSmart, although some claim they are slightly pricey.

One major complaint we found across the board with PetSmart is customer service. Several locations might be a little understaffed, causing a slight decrease in customer satisfaction.


PetSmart is a quick trip for all of the essentials of your pet. They tend to be a little pricier than some other options like Chewy or Amazon in some instances. But they definitely uphold their end of the bargain, offering a wide range of products and services to serve pets’ needs everywhere.

Because it is a chain, customers are bound to run into trouble from location to location. However, the general consensus is that this is a reputable company with much to offer.

Featured Image Credit: PetSmart

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